FAQ

FAQ

Quick answers about BundleBiome décor bundles, sizing, shipping, returns, and reptile safety.

BundleBiome sets are curated décor bundles built around real biomes (Tropical Rainforest, Desert, Grassland). The pieces are chosen to look cohesive and create cover, climbing, and enrichment.

They’re designed so you can rotate elements and refresh the layout without rebuilding the whole enclosure.

Tiers are meant to scale the “fullness” of your setup. Higher tiers add more visual cover and layout options.

If you want the densest look (or you have a larger enclosure), choosing a higher tier usually gets you there faster.

Your layout can match the vibe, but the final look depends on enclosure size, where you place pieces, and how you layer them.

Think of the photos as “examples of what’s possible” with the bundle, not the only way it can be arranged.

Most pieces work across common enclosure sizes, but the “fullness” depends on your tank dimensions and layout. Larger enclosures may look best with a higher tier or an extra add-on piece.

If you message your enclosure size and species, we can suggest the best biome + tier.

Use the inside measurements (Length × Width × Height). Interior space matters more than the “tank label” on the box.

For arboreal species, height changes the look a lot—tell us your height if you want the best recommendation.

BundleBiome décor can still work in a bioactive setup—many people mix artificial cover with live plants for stability and easy cleaning.

If you already have big live plants or hardscape, you may want a lower tier (or fewer pieces) so it doesn’t feel crowded.

BundleBiome décor plants are artificial for consistency and easy maintenance. They’re chosen to mimic natural textures and create cover, without the hassle of keeping live plants alive.

All pieces are from the most reputable brands in the industry, trusted by professional keepers. We also inspect every item before shipping.

If your pet is a heavy chewer or extremely rough on décor, message us and we’ll help you choose the safest approach.

A simple rinse with warm water and a gentle scrub is usually enough. Let everything fully dry before placing it in the enclosure.

Avoid harsh chemicals unless you’re confident they’re reptile-safe and fully rinsed away.

Yes—most setups benefit from cover and a more natural layout. What changes is the “style” (arboreal vs ground), and how much open space your species prefers.

If you tell us your species and enclosure size, we’ll suggest the best biome and tier.

Yes—BundleBiome ships within Canada. Shipping costs and delivery estimates appear at checkout.

For details, read our Shipping Policy.

Processing time can vary depending on order volume, but your packaging will usually be shipped within 1-2 days.

Yes—once your order ships, you’ll receive tracking (usually by email) so you can follow the delivery progress.

If you don’t see it, check spam/junk first, then contact us and we’ll help.

If anything arrives damaged, contact us as soon as possible with photos so we can make it right. If you need to return an item, the process is explained in our policy below.

Read: Return & Refund Policy.

If you need to change or cancel, message us quickly. If it hasn’t shipped yet, we’ll do our best to help.

Once an order is shipped, changes usually aren’t possible—returns follow the standard policy.

Start with your species’ natural habitat, then pick the biome:

  • Tropical Rainforest: lush cover, climbing, lots of visual “security”
  • Desert: open space + strategic cover, warm earthy look
  • Grassland: balanced cover, natural neutral tones, flexible layouts

If you want, message your species and we’ll suggest the best option.

We currently do not offer a custom bundle option, but it will be available in the future.

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> Tropical Desert Grassland